Automated Customer Service For

Automated Customer Service For


Automate basic tasks and allow your service people to address real challenges

Automate basic tasks and allow your service people to address real challenges




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Articles

Chatbots — the new way of getting information

Chatbots are probably one of the few truly inspiring technical breakthroughs of the last couple of years. For a while, chatbots were perceived as a fancy throwaway feat of technical thought — extremely complex, conceptually progressive waste of time that may or may not pay off in some relatively distant future. As time passed and technology improved, chatbots became more and more sophisticated, verbally flexible and capable of maintaining a coherent conversation.

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MongoDB: increased new leads by 70% in three months

MongoDB was having a lot of success with live chat, but like all humans, their salespeople were limited by things like “time” and “space.” They couldn’t significantly increase the number of conversations they were having without significantly increasing the size of their team.

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RapidMiner: replaced all lead capture forms with chatbots

RapidMiner went all-in—they replaced every lead capture form on their site with a chatbot. RapidMiner realized that automated conversations could filter and qualify leads in minutes, whereas a sequential email campaign could take weeks.

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Introducing ChatbotGenerator for Small Businesses

We wanted to bring all the power that enables big companies to build automated dialogs without the hard programming… here it is!

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Chatbot Builder

Create dialogs easily, powered by the same Artificial Intelligence that powers Amazon’s Alexa

Lead Generation

Let your awesome chatbot to collect user’s info for you to review and follow up.

Analytics

See how well your Agent is doing, what your users are asking about and what can be improved.

Introducing ChatbotGenerator for Small Businesses

Improve your online presence with ChatbotGenerator for Small Business

Examples

Chatbots are helping industries


This are examples of how companies have implemented chatbots to satisfy customer demands and increase ROI

Amtrak: Helping a railroad service conduct business

Ask Julie gives travelers instant service while delivering impressive business results.

Results:

  • 800% return on investment.
  • Increased bookings by 25%.
  • Saved $1,000,000 in customer service expenses in a single year.
  • Over 5,000,000 questions answered every year.
  • Bookings through chatbots generate 30% more revenue.

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Chatbots are helping industries



Charter Communications improves speed of service

Charter was experiencing more than 200,000 live chats a month. Knowing that their customers prefer to have their questions answered in channel, they set out to find a solution that would make it easy for customers to self-serve and that would increase first-contact resolution rates. The solution also had to be cost effective and scale infinitely.

Results:

  • Significantly decreased live-chat volume with 83% deflection
  • Experienced 5x ROI within the first six months of implementation
  • Saved money with a 44% cost reduction in the first year
  • Decreased the amount of time it takes customers to reset their passwords by nearly 50%

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Chatbots are helping industries



RapidMiner: replaced all lead capture forms with chatbots

RapidMiner replaced every lead capture form on their site with a chatbot.

RapidMiner realized that automated conversations could filter and qualify leads in minutes, whereas a sequential email campaign could take weeks.

Results:

  • 4,000 leads generated by chatbots
  • 25% of sales pipeline was influenced by chatbots

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Chatbots are helping industries



MongoDB: increased new leads by 70% in three months

MongoDB was having a lot of success with live chat, but like all humans, their salespeople were limited by things like “time” and “space.” They couldn’t significantly increase the number of conversations they were having without significantly increasing the size of their team.

As their director of demand generation puts it:

“We needed a messaging tool that could scale with our business and increase the volume of our conversations, leading to the increase of our pipeline and Sales Accepted Leads (SALs)—the metrics my Demand Generation team are measured on.”

Results:

  • Increased net new leads by 70%
  • Increased total messaging response by 100%

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Chatbots are helping industries

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Are chatbots the answer?


Chatbots are growing in popularity, the level of adoption amount your users depends on their demographics and use cases, we can help you determine if Chatbots are the right answer for your company or we will provide you with other options.

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