Chatbots are probably one of the few truly inspiring technical breakthroughs of the last couple of years. For a while, chatbots were perceived as a fancy throwaway feat of technical thought — extremely complex, conceptually progressive waste of time that may or may not pay off in some relatively distant future. As time passed and technology improved, chatbots became more and more sophisticated, verbally flexible and capable of maintaining a coherent conversation.
MongoDB was having a lot of success with live chat, but like all humans, their salespeople were limited by things like “time” and “space.” They couldn’t significantly increase the number of conversations they were having without significantly increasing the size of their team.
RapidMiner went all-in—they replaced every lead capture form on their site with a chatbot. RapidMiner realized that automated conversations could filter and qualify leads in minutes, whereas a sequential email campaign could take weeks.
Ask Julie, an intelligent virtual assistant (IVA) on Amtrak.com, was designed to function like Amtrak’s best customer service representative – electronically, of course.
Charter is a leading broadband communications company and the fourth-largest cable operator in the United States. Charter provides a full range of advanced broadband services, including advanced Charter TV® video entertainment programming, Charter Internet® access, and Charter Phone®. Charter provides services to more than 5.2 million residential and business customers in 25 states and continually improves customer care through the commitment of more than 16,000 employees nationwide.
Chatbots are often viewed as an experiment, marketing gimmick or, at best, a time and revenue saver for businesses. Yet, in the knowledge economy, and with growing convergence of communications systems, chatbots could soon be at the heart of everything.
These numbers show that chatbots are the next big thing. Put Simply, chatbots will inevitably replace tasks previously reserved for humans.
For millions of employees, Artificial Intelligence (AI) powers chatbots that are a part of work every day. Enterprise mobility efforts are rushing to implement chatbots because many organizations using these innovations have uncovered serious efficiency and customer satisfaction benefits.