Chatbots are often viewed as an experiment, marketing gimmick or, at best, a time and revenue saver for businesses. Yet, in the knowledge economy, and with growing convergence of communications systems, chatbots could soon be at the heart of everything.
These numbers show that chatbots are the next big thing. Put Simply, chatbots will inevitably replace tasks previously reserved for humans.
For millions of employees, Artificial Intelligence (AI) powers chatbots that are a part of work every day. Enterprise mobility efforts are rushing to implement chatbots because many organizations using these innovations have uncovered serious efficiency and customer satisfaction benefits.