Enterprise Solutions

Automation with chatbots and custom integration can generate a great ROI by eliminating time consuming tasks from your staff, and providing fast solutions to your users.

Examples of how companies have implemented chatbots

Chatbots are helping industries


Eliminating basic tasks from the hands of staff and allowing the attention to those problems that require special attention.

Amtrak: Helping a railroad service conduct business

Ask Julie gives travelers instant service while delivering impressive business results.

Results:

  • 800% return on investment.
  • Increased bookings by 25%.
  • Saved $1,000,000 in customer service expenses in a single year.
  • Over 5,000,000 questions answered every year.
  • Bookings through chatbots generate 30% more revenue.

Chatbots are helping industries



Charter Communications improves speed of service

Charter was experiencing more than 200,000 live chats a month. Knowing that their customers prefer to have their questions answered in channel, they set out to find a solution that would make it easy for customers to self-serve and that would increase first-contact resolution rates. The solution also had to be cost effective and scale infinitely.

Results:

  • Significantly decreased live-chat volume with 83% deflection
  • Experienced 5x ROI within the first six months of implementation
  • Saved money with a 44% cost reduction in the first year
  • Decreased the amount of time it takes customers to reset their passwords by nearly 50%

Chatbots are helping industries

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