Amtrak: Helping a railroad service conduct business
Ask Julie gives travelers instant service while delivering impressive business results.
- 800% return on investment.
- Increased bookings by 25%.
- Saved $1,000,000 in customer service expenses in a single year.
- Over 5,000,000 questions answered every year.
- Bookings through chatbots generate 30% more revenue.
Charter Communications improves speed of service
Charter was experiencing more than 200,000 live chats a month. Knowing that their customers prefer to have their questions answered in channel, they set out to find a solution that would make it easy for customers to self-serve and that would increase first-contact resolution rates. The solution also had to be cost effective and scale infinitely.
- Significantly decreased live-chat volume with 83% deflection
- Experienced 5x ROI within the first six months of implementation
- Saved money with a 44% cost reduction in the first year
- Decreased the amount of time it takes customers to reset their passwords by nearly 50%
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